About: Depending on the urgency and topic of your question, please refer to the following step-by-step guides.
Operating questions
You are unsure how to operate the Live Video Cloud or how to control a specific feature? Check the online guide!
- Open the LTN help center.
- Either navigate using the provided structure or search for your topic.
- Find your answer, great!
Production critical issues
Your broadcast/production is already ongoing or close to the beginning and you are recognizing unexpected issues that put your production success at risk? Please contact us!
- Dial +1 (206) 800-0977.
- One of our 24/7 support agents will answer the call. On rare occasions all support agents might be busy, then please leave a voicemail.
- The automatically generated ticket will be handled as soon as possible by the next support agent available.
- Our support team will contact you either via email or phone.
Or write us an email:
- Use support form.
- Or directly create a ticket in Zendesk using your Zendesk credentials.
- All available support agents will be informed directly
- You can keep track of your issue by creating a Zendesk account.